Investor Charter
Vision and Mission Statements for Investors
Vision
Invest with knowledge & safety.
Mission
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
Details of business transacted by the Investment Adviser with respect to the investors
- To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
- To do a proper and unbiased risk – profiling and suitability assessment of the client.
- To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
- To conduct audit annually.
- To disclose the status of complaints in its website.
- To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
- To employ only qualified and certified employees.
- To deal with clients only from official number
- To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
Details of services provided to investors (No Indicative Timelines)
Onboarding of Clients
- Sharing of agreement copy
- Completing KYC of clients
Disclosure to Clients
- To provide full disclosure about its business, affiliations, compensation in the agreement.
- To not access client’s accounts or holdings for offering advice.
- To disclose the risk profile to the client.
To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.
Details of grievance redressal mechanism and how to access it
Adherence to Grievance Redressal Timelines: Fipro shall use its best effort to perform within the timelines which results are satisfactory to the Client. Fipro shall be responsible to resolve the grievances within the timelines specified under SEBI circulars. In case of any grievance / complaint, an investor should approach the concerned Investment Adviser(IA). Here are the details to contact the IA. In case of any delay beyond 15 days in resolving your grievance as received, Fipro shall communicate the same to you. Investment Adviser(IA): Name: Suhas Shetiya (Mobile: +91-9844805648) (Email: suhasshetiya@gmail.com) Alternative Contact: Primary Officer: Name: Sravan Kumar Gajula (Mobile: +91-6360809110) (Email: Kumar.fipro@gmail.com)
SCORES: If the investor’s complaint is not redressed satisfactorily with the above officers, one may lodge a complaint with SEBI on SEBI’s 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575. Web link to register complaints with SEBI; https://scores.sebi.gov.in orhttps://scores.gov.in or https://play.google.com/store/apps/details?id=com.sebi (For Mobile Application)
PHYSICAL COMPLAINTS: Investors may send their complaints through post to; Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
ONLINE DISPUTE RESOLUTION PORTAL (ODR): ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. o A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in o Both parties agree to undertake online conciliation and/or online arbitration by participating in the ODR Portal and/or undertaking dispute resolution in the manner specified in the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
Details of the Investment Advisor
- Name of the Investment Advisor: Suhas Suresh Shetiya
- Type of Registration: Individual Registered Investment Advisor
- Validity of Registration: Valid up to August 2025
- Registered Office Address: #805, Syndicate Bank Colony, Nagarbhavi Road, Bangalore – 560072
- Contact number: +91-9844805648
- SEBI Registration Number: INA200014982
- Trade Name: Fipro Education & Investments
- BASL Membership Number: 1218
- Name, telephone & Email
Investment Adviser(IA)
Name: Suhas Shetiya
Mobile: +91-9844805648
Email: suhasshetiya@gmail.com
Alternative Contact: Primary Officer
Name: Sravan Kumar Gajula
Mobile: +91-6360809110
Email: Kumar.fipro@gmail.com
- Standard Warning:
“Investment in securities market are subject to market risks. Read all the related documents carefully before investing.”
- Disclaimer:
“Registration granted by SEBI, membership of BASL and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.”
- Corresponding SEBI Local Bangalore address: SEBI, 2nd Floor, Jeevan Mangal Building, No. 4, Residency road, Bangalore – 560025 Ph: 080-22222262
Expectations from the investors
Responsibilities of investors
Do’s
i. Always deal with SEBI registered Investment Advisers.
ii. Ensure that the Investment Adviser has a valid registration certificate.
iii. Check for SEBI registration number.
Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link:
https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13)
iv. Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
v. Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
vi. Ask all relevant questions and clear your doubts with your investment Adviser before acting on advice.
vii. Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
viii. Insist on getting the terms and conditions in writing duly signed and stamped.
Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
ix. Be vigilant in your transactions.
x. Approach the appropriate authorities for redressal of your doubts / grievances.
xi. Inform SEBI about Investment Advisers offering assured or guaranteed returns.
Don’ts
xii. Don’t fall for stock tips offered under the pretext of investment advice.
xiii. Do not provide funds for investment to the Investment Adviser.
xiv. Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.
xv. Don’t fall prey to luring advertisements or market rumors.
xvi. Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
xvii. Don’t take decisions just because of repeated messages and calls by Investment Advisers.
xviii. Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
xix. Don’t rush into making investments that do not match your risk-taking appetite and investment goals.
xx. Do not share login credential and password of your trading and demat accounts with the Investment Adviser.
Grievances & Complaints Forum
As per July 2024
| Received from | Pending at the end of last month | Received | Resolved * | Total Pending # | Pending complaints > 3months |
Average Resolution time ^ (In days) |
|---|---|---|---|---|---|---|
|
Directly from Investors |
0 |
0 |
0 |
0 |
0 |
0 |
|
SEBI (SCORES) |
0 |
0 |
0 |
0 |
0 |
0 |
|
Other Sources (if any) |
0 |
0 |
0 |
0 |
0 |
0 |
|
Grand Total |
0 |
0 |
0 |
0 |
0 |
0 |
^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
| Month | Carried forward from previous month | Received * | Resolved | Pending # |
|---|---|---|---|---|
|
Jan, 2024 |
0 |
0 |
0 |
0 |
|
Feb, 2024 |
0 |
0 |
0 |
0 |
|
Mar, 2024 |
0 |
0 |
0 |
0 |
|
Apr, 2024 |
0 |
0 |
0 |
0 |
|
May, 2024 |
0 |
0 |
0 |
0 |
|
Jun, 2024 |
0 |
0 |
0 |
0 |
|
Jul, 2024 |
0 |
0 |
0 |
0 |
|
Aug, 2024 |
0 |
0 |
0 |
0 |
|
Sep, 2024 |
0 |
0 |
0 |
0 |
|
Oct, 2024 |
|
|
|
|
|
Nov, 2024 |
|
|
|
|
|
Dec, 2024 |
|
|
|
|
|
Grand Total |
|
|
|
|
* Inclusive of complaints of previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| Year | Carried forward from previous year | Received | Resolved * | Pending # |
|---|---|---|---|---|
|
2020-21 |
0 |
0 |
0 |
0 |
|
2021-22 |
0 |
0 |
0 |
0 |
|
2022-23 |
0 |
0 |
0 |
0 |
|
2023-24 |
0 |
0 |
0 |
0 |
* Inclusive of complaints of previous years resolved in the current year.
# Inclusive of complaints pending as on the last day of the year
SEBI Audit Status
- 2020 – 2021: Audit Completed
- 2021 – 2022: Audit Completed
- 2022 – 2023: Audit Completed
- 2023 – 2024: Audit in Progress
Cyber Security Awareness & Anti-Money Laundering (AML)
CYBER SECURITY: In view of the increasing cybersecurity threat to the securities market, SEBI Regulated Entities (REs) are advised to implement the following practices as recommended by
CSIRT-Fin
ANTI-MONEY LAUNDERING (AML): It is a set of rules, principles, legislations, laws, regulations, processes, and tools specific to the financial sector, whose goal is to tackle actions of laundering illicitly obtained funds by criminal or terrorist organizations. This involves the monitoring and reporting of suspected customers and transactions. Financial institutions and other businesses in many countries have a legal obligation to follow directives for doing this.
Get in Touch
FIPRO Education And Investments,
2nd floor, No, 805, Nagarabhavi Main Rd, Syndicate Bank Colony, Govindaraja Nagar Ward, Mudalapalya,Vijayanagar, Bengaluru,Karnataka 560072
